Support

Support

How to reach us, and answers to the things people ask most.

Updated October 1, 2026

planwithzen is made by planwithzen LLC, a Texas limited liability company. Email hello@planwithzen.com and a person will read it. There is no call centre and no chatbot.

Getting in touch

Email hello@planwithzen.com. It helps to say which iPhone and which iOS version you are on, what you were doing, and what happened instead.

Do not send passwords, account numbers, or bank sign-in details. We will never ask for them.

Reporting a security issue

Security reports go to security@planwithzen.com rather than the general address, so they are seen sooner. The Security page describes how information is protected.

Your subscription

Momentum is billed by Apple, not by planwithzen. Changing or canceling it happens in the App Store: open Settings on your iPhone, tap your name, then Subscriptions.

Canceling keeps everything the Free plan includes. Refunds are handled by Apple through reportaproblem.apple.com.

Restoring a purchase

If you reinstall the app, change iPhone, or sign in with a different email address, open Settings in planwithzen, tap See Momentum, then Restore Purchases. A subscription belongs to the Apple Account that bought it.

Deleting your account

Open Settings in planwithzen and scroll to the bottom. Delete account removes everything you have entered, the account itself, and any connected institutions — disconnected at the institution as well as here. There is no copy to restore from.

A subscription is separate and is canceled through the App Store.

Bank connections

Connecting an account is optional. Every feature works on information you enter yourself.